Dedicated Support Personnel
Zetechtics provide a Technical Support Hotline available 24 hours a day, 7 days a week, 365 days a year.
Please take time to have a quick look through the Frequently Asked Questions page to see if your enquiry can be answered more quickly there.
Direct : +44 (0)1653 602023
Fax : +44 (0)1653 691712 (non urgent enquiries only)
e-mail : firstname.lastname@example.org
To ensure that we can deal with your request as quickly as possible please ensure that you have the following information available when calling, or ensure you include this in any e-mail you send.
- Your Full Name*
- Company Name*
- Job Title / Position
- email Address*
- Contact Telephone Number(s)*
About the Jupiter System:
- System Type* (i.e. Jupiter Lite / Plus / 2, Torque Verification System, Subsea Display System etc..)
- System Reference Number
- Part Number
- Serial Number
- Surface Software Version (if applicable)
- Working Status (i.e. Operation Offshore, Mobilisation, workshop/preparation)
Technical Request Details:
Please provide as much information as possible which is relevant to your request.
* Required information
Disclaimer: Zetechtics Ltd will only use the information provided to assist with your technical support request and will not divulge, distribute or make available any information supplied by you, to any third party or organisation unless it is to assist directly with your requested technical support.
Live Remote Assistance
Depending on the nature of the technical support request you may be asked by a member of the Zetechtics support team for remote access to your computer. The support team member can then view your computer desktop and share control of the mouse and keyboard. This approach can dramatically aid the speedy resolution of technical issues and reduce system down time.
The Online Support tool is automatically installed with the Jupiter Surface Software. Alternatively the standalone tool can be downloaded here:
Jupiter Support Tool
The Jupiter Support Tool has been produced to provide assistance for some common problems.
The tool provides calculators for calibrating analogue sensors and proportional valve controls with Jupiter Control Systems as well as for calibrating analogue and counter inputs on Subsea Display Systems. There is also access to an excel file which can be used to assist in calculating appropriate compensator volumes and some PDF guides.
The download can be accessed below. A download link will be sent to the email address submitted:
Our training and support team have produced a variety of videos to demonstrate how to perform certain configuration steps for our Jupiter Subsea Control Systems.
Visit here to access the playlists:
Note: These videos are hosted on YouTube. If you cannot access them please contact the Support team for download links